We have talent.

Onsite Supporter (m/w/d) in Euskirchen / ZCTA233280

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  • Euskirchen
  • AN-Überlassung, Freiberuflich
  • Start: Ab sofort
  • Duration: langfristig
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Für einen unserer Großkunden suchen wir derzeit einenMitarbeiter, der die nachfolgenden Anforderungen erfüllt:

 

Ihre Aufgaben:

  • Unterstützung bei Eskalationen auf Zuruf und Durchführung von Ursachenanalysen für bestimmte Probleme

  • Selbstständige Lösung von Tickets innerhalb der vereinbarten SLA für Ticketvolumen und -zeit

  • Einhaltung von Qualitätsstandards, gesetzlichen Vorschriften und Unternehmensrichtlinien

  • Arbeit an wertschöpfenden Aktivitäten wie Aktualisierung und Verwaltung der Wissensdatenbank, Schulung von Neulingen, Coaching von Analysten

  • Sicherstellung einer positiven Kundenerfahrung und CSAT durch First Call Resolution und ein Minimum an abgelehnten Lösungen oder wiedereröffneten Fällen

 

Ihr Profil:

  • Erfahrung von Microsoft-Betriebssystemen und Microsoft-Anwendungen

  • Ausgeprägte Fähigkeiten zur Fehlerbehebung beim Fernzugriff auf dem Client

  • Ausgeprägte Fähigkeiten bei der Unterstützung von Druckern in einer Unternehmensumgebung

  • Fortgeschrittene Kenntnisse der client-seitigen Verwaltungstools Microsoft Active Directory, GPO und SCCM

 

Rahmenparameter:

  • Einsatzort: Euskirchen

  • Laufzeit: Ab sofort - langfristig

  • Auslastung: Vollauslastung

 

Ihr GECO-Ansprechpartner freut sich auf Ihre Kontaktaufnahme und über die Zusendung Ihrer aussagekräftigen Projekthistorie sowie Ihrer Honorarvorstellung.

Clark Tannas

+49 40 764 007 26

bewerber@geco-group.com

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Apply on your own initiative

Currently no suitable job posting for you here? Never mind - we always look forward to interesting personalities who want to bring their ideas to our team. Industry newbies are also welcome!

Simply send us your application documents:       bewerber@geco-group.com

Top reasons for cooperationwhy you should join our team:

Renowned customers
Renowned customers

Our extensive customer portfolio lets us offer you partially exclusive access to interesting companies. In addition to the automotive industry, you can get a taste of the aerospace industry, take a look behind the scenes in the media and telecommunications environment, work for public-sector clients, or do innovative work in the pharmaceutical or energy sectors. Our network extends from start-ups to DAX corporations.

Exciting projects
Exciting projects

Are you looking for a variety of applications? With us, you’ll have access to modern, high-tech IT projects. With a wide selection of projects that are not freely available on the market, you’ll have the opportunity to work for well-known, international companies. Your employment can be either part-time or full-time. You can work flexibly by remote, or on site at the customer's premises, as a highly competent individual or as part of a successful team.

Expertise and experience
Expertise and experience

With over 20 years of expertise in personnel services - in the field of information technology - we have built up a broad customer network and distinguish ourselves through professionalism and reliability. We pay particular attention to the fact that your data is processed in accordance with the GDPR and will never disclose it without your consent.
Find your dream job or your dream project with us and benefit from various partnership-based contractual models (contracting, temporary employment and direct placement). So what are you waiting for?

Cooperative partnerships
Cooperative partnerships

For us, people always come first, meaning that you are our top priority. We will support you throughout the entire application process. To that end, we will optimise your CV together with you and will not only prepare you for your interview, but are also more than happy to accompany you there.

Following the successful conclusion of the contract, we will continue to support you with advice and assistance. Your dedicated contact person from Contract & Billing will support you in all questions concerning payroll or invoicing. If you have any questions about the assignment or the project, you can always get in touch with your contact person from Account Management, who will also be happy to inform you about new offers as they come in or support you in your search for suitable accommodations.

Our goal is to work with you on a long-term basis and in partnership and to make sure that you are motivated in your work.

Professional, lean processes
Professional, lean processes

From recruitment to contracting and billing, our processes are digitalised. This allows us to maintain transparent, lean processes without generating any additional effort on your end. You can focus entirely on your assignment and we will gladly take care of the administrative tasks.

Good payment terms
Good payment terms

With us, you never have to worry about your invoices not being paid promptly or your salary not being in your account on time – we guarantee that you will be paid punctually.

In addition to flexible payment terms for self-employed persons and companies, we offer our permanent employees a salary above the general pay scale as well as holiday and Christmas bonuses.

Our appreciation to you
Our appreciation to you

In addition to our "Employees Recruit Employees" program, we also offer you other partner programs. True to the motto "Stay fit and healthy!", you can, for example, benefit from our cooperation with some fitness studio chains or our company pension scheme.

1st & 2nd Level Supportersince 07/2018

Whatever you discuss and "shake hands on" with GECO will be adhered to. My supervisors always listen to my concerns and needs. Problems are quickly solved in confidential discussions. The cooperation can also be light-hearted and we can have a bit of a laugh now and then.

Service Techniciansince 04/2019

All the GECOs did their utmost to find a new project for me. This was after it became clear that my current project was ending prematurely. My account manager also made sure that I could occasionally leave work early to take driving lessons until I passed my driving test. The new project has also been an improvement in terms of salary. If all goes well, I even have a chance to get a company car for this project. All in all, I feel like I'm in good hands.

1st & 2nd Level Supportersince 07/2018

Whatever you discuss and "shake hands on" with GECO will be adhered to. My supervisors always listen to my concerns and needs. Problems are quickly solved in confidential discussions. The cooperation can also be light-hearted and we can have a bit of a laugh now and then.

Onsite Supportersince 08/2018

In spite of the physical distance to GECO as an employer, the relationship is very personal. The account manager is available and concerns are resolved in a timely fashion. When one project ended, or another did not even materialize, he successfully sought out a follow-up project for me. The same goes for the ladies in the administration. If there is a problem - which rarely happens - one phone call is all it takes for everything to get sorted out. I feel comfortable at GECO.

Transition Project Managersince 05/2019

I came across GECO via a LinkedIn job offer. The contact was made very quickly, the fee negotiations went swiftly, and in a very short time I was placed with an IT service provider. What I have very positively noticed over the last 18 months is that GECO has paid very punctually, reliably, and in accordance with the agreements made. The conversations we have had in the meantime were always very pleasant and positive.As an external consultant I can only recommend GECO. I have recommended GECO to my network and to other companies looking for outside personnel. I would be very happy to continue to be placed by GECO.

References from candidates
Find the most exciting projects

Staffing provider for IT specialists

As an IT specialist, are you looking for exciting tasks in a company that suits you? 
But the search for the perfect project or workplace costs you too much time and effort? 
Your solution: a staffing provider that has specialised in the IT sector for more than 20 years - GECO.

You will not only find a job with us – you will discover your professional perspective.

Your dedicated, permanent contact

You will be assigned a long-term, permanent contact person who will put you in touch with renowned clients or employers throughout Germany.
Someone who knows what you want. And who is there for you if you have questions or even problems. One thing always takes centre stage for us:
that you harmonise with the company both professionally and personally.

Walk through the doors to a sustainable and successful career path with us:
  • spare your own resources
  • find the right companies faster
  • get support in planning your journey
  • receive regular constructive feedback
  • get paid promptly
  • use partner programs
  • more focused use of career potential
  • proactively receive follow-up projects
For freelancers

You work as an independent in the IT industry and would like to reduce your acquisition efforts? With our support as a staffing provider, you will be able to obtain interesting projects in a short time - precisely tailored to your qualifications and personal needs. For the selection of a suitable client, we make use of our contacts that we have developed over many years to renowned companies and public-sectors clients. All so that you can support the project of your choice ASAP!

For employees

Are you seeking a permanent position with an attractive IT employer? We connect you to the industry representatives who are looking for you. For the long-term success of our placement services, we carefully match your specific expectations and qualifications with the company's requirements profile. Finding a working environment in which you can grow rapidly.

Our ratings

Transparency is important to us. See what others think about us in the rating portals kununu and indeed. If we have made an impression on you, please feel free to also give us a rating!

Employees recruit employees

Get premiums of up to € 1.000

You are already part of our GECO team and know an IT-qualified person who should also be part of it? Then we look forward to your recommendation.

CONDITIONS OF PARTICIPATION

Your efforts might also be financially worthwhile: If your candidate has worked for us in a permanent position for at least three months, you will receive a bonus of up to € 1.000. We will transfer the same amount again after a total of six months of employment. Simply review our conditions of participation and get in touch with your contact person Nadin Schöne.

E-Mail: nadin.schoene@geco-group.com
Tel.: 040 764 007 47

Frequently asked questions

Which employees is GECO seeking?

We are always interested in nationwide candidates (m/f/d) who have an IT background. We would be happy to inform you about our vacancies. Simply get in touch with us.

What criteria do I have to meet to refer employees for a bonus?

At the time the bonus is paid, you must be employed by GECO or have a good working history with us.

What requirements should the candidate meet?

He or she must be of legal age, have a valid work permit in Germany and have  IT-related qualifications. He or she should also be available to start a new job within the next three months.

When will I receive my premium?

We add the bonus to your gross salary and pay it out with the payroll for the month in which it is due. If you are no longer employed by GECO at this time, we will transfer the premium to your designated bank account.

Is the premium taxable?

Yes, the premium is subject to taxes.

Can I refer more than one person for a premium?

Yes, we are happy to accept any referral that meets our conditions of participation.

Your direct contact to GECO

Send us your enquiry or simply give us a call:  +49 (0) 40 764 007 0

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